FAQ

Frequently Asked Questions

What is WayfareSupplyCo.?

WayfareSupplyCo. is an online store offering thoughtfully selected products designed to make everyday life a little more convenient, enjoyable, and interesting.

We carefully select products from our suppliers and fulfillment partners, with a focus on bringing useful and worthwhile items to our customers.

How long will my order take to arrive?

Orders are typically processed within 1–3 business days.

After processing, delivery times generally range from 7–20 business days, depending on the product, shipping method, destination, and fulfillment location.

Please keep in mind that delivery estimates are not guaranteed, and occasional delays can occur during transit.

For more information, please see our Shipping Policy.

Will I receive tracking information?

Yes. When tracking information is available for your order, you'll receive it by email after your order has shipped.

Tracking information may take a few days to become active after your shipping confirmation is sent.

Can I change or cancel my order?

If you need to make a change or cancel an order, contact us as soon as possible after placing your order.

We'll do our best to accommodate your request, but orders that have already entered processing or shipment may not be able to be changed or canceled.

What if my order arrives damaged?

We're sorry if your order arrives damaged.

Please contact us as soon as possible with your order information and photographs of the damaged item and packaging. We'll review the situation and work with you on an appropriate resolution.

Please see our Refund & Return Policy for additional information.

What if I receive the wrong item?

If you receive an item that doesn't match your order, please contact us with your order information and photographs of the item you received.

We'll review the issue and help determine the appropriate next steps.

Can items from the same order arrive separately?

Yes.

Depending on the products purchased and where they are fulfilled, items from the same order may be shipped separately and arrive in different packages.

Where are WayfareSupplyCo. products shipped from?

Our products may be fulfilled and shipped from different locations depending on the product and availability.

The fulfillment location can vary from one product to another.

Do you ship internationally?

Shipping availability varies by product and destination.

Available shipping options and costs will be shown during checkout when applicable.

International customers may also be responsible for customs duties, taxes, or other fees imposed by their destination country.

What should I do if my package hasn't arrived?

First, check the tracking information provided in your shipping confirmation email.

If your order is outside the expected delivery window or the tracking information indicates a problem, contact us at support@wayfaresupplyco.com and we'll help investigate.

What if I entered the wrong shipping address?

We'll do our best to make corrections before your order is shipped, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

How can I contact WayfareSupplyCo.?

If you have a question about an order, product, shipping, returns, or anything else, you can contact us at:

support@wayfaresupplyco.com

We'll do our best to respond as soon as possible.

Where can I find your store policies?

You can find our store policies, including our Shipping Policy, Refund & Return Policy, Privacy Policy, and Terms of Service, through the links in the footer of our website.